:root{--ink:#11151a;--muted:#697482;--surface:#fff;--canvas:#f4f7f9;--border:#dce3e8;--cyan:#35bdd7;--cyan-dark:#1089a4;--success:#25a56a;--danger:#b42318;--shadow:0 12px 32px rgba(17,21,26,.08);font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--canvas)}
*{box-sizing:border-box}
body{margin:0;min-height:100vh}
a{color:inherit;text-decoration:none}
button,input{font:inherit}
.login-page{min-height:100vh;display:grid;grid-template-columns:1.08fr .92fr}
.login-brand{padding:clamp(2rem,6vw,6rem);background:#0b0f13;color:#f4f6f7;display:flex;flex-direction:column;justify-content:space-between;overflow:hidden;position:relative}
.login-brand:after{content:"S";position:absolute;right:-.08em;bottom:-.32em;font-size:min(60vw,42rem);font-weight:700;color:rgba(53,189,215,.07);line-height:1}
.login-lockup{width:min(290px,55%);position:relative;z-index:1}
.login-brand>div{max-width:680px;position:relative;z-index:1}
.login-brand h1{font-size:clamp(2.3rem,4.8vw,5.2rem);line-height:1.02;margin:.4rem 0 1.25rem;letter-spacing:-.05em}
.login-copy{font-size:1.1rem;color:#b9c1c8}
.login-panel{display:grid;place-items:center;padding:2rem;background:#f6f8fa}
.auth-card{width:min(440px,100%);display:grid;gap:1.3rem;padding:clamp(1.5rem,4vw,2.6rem);background:#fff;border:1px solid var(--border);border-radius:24px;box-shadow:var(--shadow)}
.auth-logo{width:150px}
.eyebrow{text-transform:uppercase;letter-spacing:.14em;font-size:.72rem;font-weight:700;color:var(--cyan-dark);margin:0 0 .4rem}
.auth-card h2,.page-header h1{font-size:2rem;margin:0;letter-spacing:-.035em}
.muted{color:var(--muted);margin:.3rem 0}
.auth-card label,.form-card label{display:grid;gap:.5rem;font-size:.88rem;font-weight:650}
.auth-card input,.form-card input{width:100%;padding:.85rem 1rem;border:1px solid #cfd8df;border-radius:10px;background:#fff;outline:none}
.auth-card input:focus,.form-card input:focus{border-color:var(--cyan-dark);box-shadow:0 0 0 3px rgba(53,189,215,.15)}
.password-field{display:flex;position:relative}
.password-field input{padding-right:3rem}
.icon-button{position:absolute;right:.45rem;top:.35rem;border:0;background:transparent;padding:.45rem;cursor:pointer}
.btn{display:inline-flex;justify-content:center;align-items:center;border:0;border-radius:10px;padding:.78rem 1.05rem;font-weight:700;cursor:pointer}
.btn.primary{background:var(--ink);color:#fff}
.btn.secondary{background:#fff;border:1px solid var(--border)}
.btn.wide{width:100%}
.auth-footer{text-align:center;color:var(--muted);font-size:.78rem}
.alert{padding:.8rem 1rem;border-radius:10px}
.alert.error{background:#fff0ef;color:var(--danger);border:1px solid #ffd3cf}
.app-shell{min-height:100vh;display:grid;grid-template-columns:250px minmax(0,1fr)}
.sidebar{background:#fff;border-right:1px solid var(--border);padding:1.4rem 1rem;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.sidebar.dark{background:#0b0f13;color:#fff;border:0}
.brand{height:74px;display:flex;align-items:center;padding:.5rem}
.brand img{max-width:155px;max-height:58px;object-fit:contain}
.tenant-brand img{max-width:175px}
.tenant-initials{font-size:1.6rem;font-weight:800;color:var(--tenant-primary)}
.sidebar-caption{margin:.4rem .75rem 1rem;color:var(--muted);font-size:.72rem;text-transform:uppercase;letter-spacing:.11em}
.sidebar nav{display:grid;gap:.35rem;margin-top:1.2rem}
.nav-link{display:flex;gap:.8rem;align-items:center;padding:.8rem .9rem;border-radius:10px;color:#66717c;font-weight:650}
.dark .nav-link{color:#b9c1c8}
.nav-link:hover{background:#edf2f5;color:var(--ink)}
.dark .nav-link:hover{background:#171e24;color:#fff}
.nav-link.active{background:rgba(53,189,215,.13);color:var(--cyan-dark)}
.tenant-theme .nav-link.active{background:color-mix(in srgb,var(--tenant-primary) 12%,white);color:var(--tenant-primary)}
.sidebar-user{margin-top:auto;border-top:1px solid var(--border);padding:1rem .75rem 0;display:grid;gap:.15rem}
.sidebar-user span{font-weight:700}
.sidebar-user small{color:var(--muted)}
.link-button{border:0;background:none;padding:.6rem 0;color:var(--cyan-dark);cursor:pointer}
.content{padding:clamp(1.3rem,3vw,3rem);min-width:0}
.page-header{display:flex;align-items:flex-start;justify-content:space-between;gap:1.5rem;margin-bottom:2rem}
.page-header.compact{margin-bottom:1.2rem}
.metric-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:1rem}
.metric-card{padding:1.25rem;background:#fff;border:1px solid var(--border);border-radius:16px;display:grid;gap:.35rem}
.metric-card span,.metric-card small{color:var(--muted)}
.metric-card strong{font-size:2rem}
.text-success{color:var(--success)}
.section-heading{margin:2rem 0 1rem}
.section-heading h2{margin:0}
.tenant-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:1rem}
.tenant-card{background:#fff;border:1px solid var(--border);border-radius:18px;padding:1.2rem;display:grid;grid-template-columns:64px 1fr;gap:1rem}
.tenant-logo{width:64px;height:64px;border-radius:13px;background:#f4f6f7;display:grid;place-items:center;overflow:hidden;font-weight:800}
.tenant-logo img{width:100%;height:100%;object-fit:contain}
.tenant-card h3{margin:.5rem 0 .2rem}
.tenant-actions{grid-column:1/-1;display:flex}
.tenant-actions .btn{width:100%}
.badge{font-size:.68rem;font-weight:800;text-transform:uppercase;padding:.3rem .55rem;border-radius:999px}
.badge.success{background:#e7f8ef;color:#14794b}
.badge.neutral{background:#edf0f2;color:#64707b}
.form-card{max-width:900px;background:#fff;border:1px solid var(--border);border-radius:18px;padding:1.5rem}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:1.2rem;margin-bottom:1.4rem}
.form-grid .full{grid-column:1/-1}
.form-card small{font-weight:400;color:var(--muted)}
.form-divider{border-top:1px solid var(--border);padding-top:1rem}
.form-divider h2{font-size:1.1rem;margin:0}
.check{display:flex!important;grid-template-columns:auto 1fr!important;align-items:center}
.check input{width:auto}
.welcome-card{min-height:270px;padding:clamp(1.5rem,4vw,3rem);background:#11151a;color:#fff;border-radius:24px;margin-bottom:1rem;display:flex;justify-content:space-between;align-items:center;overflow:hidden;position:relative}
.welcome-card>div:first-child{position:relative;z-index:1;max-width:590px}
.welcome-card h2{font-size:clamp(2rem,4vw,3.6rem);line-height:1;margin:.4rem 0 1rem}
.welcome-card p:not(.eyebrow){color:#c0c8ce}
.btn.tenant-primary{background:var(--tenant-primary);color:#fff;margin-top:1rem}
.welcome-mark{font-size:10rem;font-weight:900;color:var(--tenant-primary);opacity:.25;letter-spacing:-.12em}
.status-dot{color:var(--success);font-weight:700}
.status-dot:before{content:"";display:inline-block;width:8px;height:8px;background:var(--success);border-radius:50%;margin-right:.5rem}
.iframe-shell{height:calc(100vh - 180px);min-height:520px;background:#fff;border:1px solid var(--border);border-radius:16px;overflow:hidden;box-shadow:var(--shadow)}
.iframe-shell iframe{width:100%;height:calc(100% - 42px);border:0}
.iframe-bar{height:42px;background:#11151a;display:flex;gap:.4rem;align-items:center;padding:0 1rem;color:#cbd2d8}
.iframe-bar span{width:9px;height:9px;border-radius:50%;background:#68737c}
.iframe-bar strong{margin-left:.5rem;font-size:.72rem;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.iframe-help{font-size:.78rem;color:var(--muted);margin-top:.7rem}
.dashboard-header{align-items:center}
.demo-badge{display:inline-flex;align-items:center;gap:.5rem;padding:.55rem .75rem;border:1px solid #d7e1e7;border-radius:999px;background:#fff;color:var(--muted);font-size:.78rem;font-weight:700;white-space:nowrap}
.demo-badge span{width:8px;height:8px;border-radius:50%;background:#f58220}
.conversation-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:1rem;margin-bottom:1rem}
.conversation-kpi{min-height:138px;background:#fff;border:1px solid var(--border);border-radius:16px;padding:1.2rem;display:flex;flex-direction:column;justify-content:center;gap:.35rem}
.conversation-kpi.featured{background:#11151a;color:#fff}
.conversation-kpi span{color:var(--muted);font-size:.82rem}
.conversation-kpi.featured span{color:#b8c2ca}
.conversation-kpi strong{font-size:2.25rem;letter-spacing:-.04em}
.conversation-kpi small{color:var(--muted);font-size:.74rem}
.conversation-kpi.featured small{color:#51c98d}
.conversation-kpi.sales strong{color:var(--success)}
.conversation-kpi.complaints strong{color:#d9534f}
.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(320px,.85fr);gap:1rem;margin-bottom:1rem}
.dashboard-grid.lower{grid-template-columns:1fr 1fr}
.analytics-card{background:#fff;border:1px solid var(--border);border-radius:16px;padding:1.25rem;min-width:0}
.card-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:1rem;margin-bottom:1rem}
.card-heading h2{font-size:1rem;margin:0 0 .25rem}
.card-heading p{font-size:.78rem;color:var(--muted);margin:0}
.card-heading>strong{color:var(--success);font-size:.82rem;padding:.35rem .55rem;background:#e8f8f0;border-radius:999px}
.trend-card canvas{display:block;width:100%}
.donut-layout{display:grid;grid-template-columns:minmax(180px,1fr) minmax(150px,.8fr);align-items:center;gap:.5rem}
.donut-wrap{position:relative;width:220px;height:220px;max-width:100%;margin:0 auto}
.donut-wrap canvas{display:block;width:220px!important;height:220px!important;max-width:100%;aspect-ratio:1/1}
.donut-center{position:absolute;inset:0;display:grid;place-content:center;text-align:center;pointer-events:none}
.donut-center strong{font-size:1.45rem}
.donut-center span{font-size:.7rem;color:var(--muted)}
.chart-legend{display:grid;gap:.8rem}
.chart-legend>div{display:grid;grid-template-columns:10px 1fr auto;gap:.5rem;align-items:center;font-size:.76rem}
.chart-legend strong{font-size:.78rem}
.legend-color{width:8px;height:8px;border-radius:50%}
.legend-color.color-1{background:#1089a4}.legend-color.color-2{background:#25a56a}.legend-color.color-3{background:#f58220}.legend-color.color-4{background:#d9534f}
.channel-list{display:grid;gap:1.1rem;margin-top:1.25rem}
.channel-row{display:grid;grid-template-columns:110px 1fr 38px;gap:.8rem;align-items:center}
.channel-row>div:first-child{display:flex;justify-content:space-between;gap:.5rem;font-size:.8rem}
.channel-row>div:first-child strong{font-size:.8rem}
.channel-row small{color:var(--muted);text-align:right}
.progress-track{height:8px;border-radius:999px;background:#edf2f5;overflow:hidden}
.progress-track span{display:block;height:100%;background:linear-gradient(90deg,var(--cyan-dark),var(--cyan));border-radius:inherit}
.service-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:.75rem}
.service-stats>div{min-height:100px;background:#f5f8fa;border-radius:12px;padding:1rem;display:flex;flex-direction:column;justify-content:space-between}
.service-stats span{font-size:.72rem;color:var(--muted)}
.service-stats strong{font-size:1.25rem}
.recent-card{margin-bottom:1rem}
.live-indicator{font-size:.72rem;color:var(--success);white-space:nowrap}
.table-wrap{overflow-x:auto}
.conversation-table{width:100%;border-collapse:collapse;font-size:.8rem}
.conversation-table th{text-align:left;color:var(--muted);font-weight:600;padding:.7rem;border-bottom:1px solid var(--border)}
.conversation-table td{padding:.8rem .7rem;border-bottom:1px solid #edf1f4;white-space:nowrap}
.conversation-table tbody tr:last-child td{border-bottom:0}
.customer-avatar{display:inline-grid;place-items:center;width:28px;height:28px;margin-right:.55rem;border-radius:8px;background:#e7f4f7;color:var(--cyan-dark);font-weight:800}
.category-pill,.status-pill{display:inline-block;padding:.3rem .55rem;border-radius:999px;background:#edf2f5;font-size:.7rem;font-weight:700}
.category-venta{background:#e7f8ef;color:#14794b}.category-queja{background:#fff0ef;color:#a63c35}.category-consulta{background:#e7f4f7;color:#08768d}.category-seguimiento{background:#fff3e7;color:#a45d14}
.empty-state{padding:2rem;background:#fff;border:1px dashed #bdc8d0;border-radius:16px;text-align:center;color:var(--muted)}
.empty-state.large{min-height:420px;display:grid;place-content:center}
.empty-state h2{color:var(--ink);margin:.4rem}
.empty-icon{font-size:3rem;color:var(--cyan-dark)}
@media(max-width:900px){.login-page{grid-template-columns:1fr}
.login-brand{min-height:310px}
.login-lockup{width:190px}
.login-brand h1{font-size:2.5rem}
.app-shell{grid-template-columns:82px minmax(0,1fr)}
.sidebar{padding:1rem .55rem}
.brand img{max-width:58px}
.tenant-brand img{max-width:64px}
.sidebar-caption,.nav-link:not(.active){font-size:0}
.nav-link{justify-content:center;font-size:0}
.nav-link span{font-size:1.1rem}
.sidebar-user span,.sidebar-user small{display:none}
.metric-grid{grid-template-columns:1fr}
.welcome-mark{font-size:6rem}
.conversation-metrics{grid-template-columns:1fr 1fr}
.dashboard-grid,.dashboard-grid.lower{grid-template-columns:1fr}
}

.client-login-page{min-height:100vh;display:grid;grid-template-columns:1.05fr .95fr;background:#f6f8fa}
.client-login-brand{padding:clamp(2rem,6vw,6rem);background:#11151a;color:#fff;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}
.client-login-brand:after{content:"";position:absolute;width:420px;height:420px;border-radius:50%;right:-160px;bottom:-170px;background:var(--tenant-primary);opacity:.16}
.client-logo-box{width:min(410px,70%);height:130px;padding:1rem 1.5rem;background:#fff;border-radius:18px;display:grid;place-items:center;position:relative;z-index:1}
.client-logo-box img{width:100%;height:100%;object-fit:contain}
.client-logo-box span{font-size:3rem;font-weight:800;color:var(--tenant-primary)}
.client-login-brand>div:nth-child(2){max-width:690px;position:relative;z-index:1}
.client-login-brand h1{font-size:clamp(2.7rem,5vw,5.4rem);line-height:1;margin:.5rem 0 1.2rem;letter-spacing:-.055em}
.client-login-brand p:not(.client-eyebrow){color:#c7ced4;font-size:1.05rem}
.client-login-brand small{color:#8f9aa3;position:relative;z-index:1}
.client-eyebrow{color:var(--tenant-primary);text-transform:uppercase;letter-spacing:.15em;font-size:.72rem;font-weight:800}
.btn.client-primary{background:var(--tenant-primary);color:#fff}
.mobile-client-logo{display:none}
.mobile-client-logo img{max-width:220px;max-height:80px;object-fit:contain}
@media(max-width:900px){.client-login-page{grid-template-columns:1fr}.client-login-brand{min-height:320px}.client-login-brand h1{font-size:2.8rem}.client-logo-box{width:280px;height:90px}}
@media(max-width:600px){.client-login-brand{display:none}.mobile-client-logo{display:flex;justify-content:center;margin-bottom:.25rem}}
@media(max-width:600px){.login-brand{display:none}
.login-panel{min-height:100vh;padding:1rem}
.app-shell{display:block}
.sidebar{position:static;width:100%;height:auto;display:grid;grid-template-columns:1fr auto;padding:.65rem 1rem}
.brand{height:52px}
.sidebar nav{display:flex;margin:0}
.sidebar-user{display:none}
.sidebar-caption{display:none}
.content{padding:1rem}
.page-header{display:grid}
.form-grid{grid-template-columns:1fr}
.form-grid .full{grid-column:auto}
.metric-grid{grid-template-columns:1fr}
.welcome-card{min-height:240px}
.welcome-mark{display:none}
.iframe-shell{height:70vh;min-height:480px}
.conversation-metrics{grid-template-columns:1fr}
.donut-layout{grid-template-columns:1fr}
.service-stats{grid-template-columns:1fr}
}